Refund Policy

Last updated: 2026-10-09

1. 14-day refund period

If you are not happy with a Relayo subscription for any reason, including a change of mind, you can request a full refund of that payment within 14 days of the purchase or renewal date.

2. How to request a refund

Our merchant of record, Paddle, processes all payments and refunds. The fastest route is to request the refund directly from Paddle at paddle.net using the email you purchased with, or by replying to your Paddle receipt. You can also write to us at support@tryrelayo.com and we will raise it with Paddle for you.

3. After the refund period

After 14 days we generally do not refund, but you can cancel at any time to stop the next renewal, and we will still refund where the service materially failed to work as described or where the law requires it.

4. Processing time

Approved refunds are returned to the original payment method, normally within 5–10 business days depending on your bank.